service cloud specialist superbadge challenge 2

I'll take a look as soon as Trailhead is back up! . I'm working on the Service Cloud super badge and the error below is driving me nuts! I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". error, has anyone found any way around this? Goodness! Some changes are done at Challenge 2. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Very helpful, thanks for the information! Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Ensure you set up the routing for Advanced Cases properly. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Please guide me on this.Thanks. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Sounds like an easy oops! Thanks a lot in advance. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Sounds like you need, The instructions mention that agents should be able to decline requests. It still gives me the same error that it isn't found. I'm stuck on Challenge 6, creating the macro. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. I've been in this challenge for hours now. @Joy.. Can you please share the solution ?r. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? In fact, you need to have better coding style to pass the challenges. I started the whole of the following steps in this section with the objective of creating a macro. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. I wish I had a good answer for you! I dont see any check box under layout properties of Knowledge. Note the filter. Found my mistake (apart from taking it too literally). Keep up the good work. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. My brother has started to play with me! The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. I'm whole again. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. can you please suggest something? I have named and renamed it (Over and over and over). I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Ensure Entitlements are visible on Cases in Lightning. Ask Question Asked 2 years, 8 months ago. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Book Now. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. I'd try again since Trailhead had issues yesterday. Still stuck? I am right now @ step 6. hope to finish the superbadge now soon.!!! Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Thank you very much for such an interesting post. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. I am the Trailhead Baby! Create the Cloudy Technical Team support process! ", There are two options for email to case. If you need more help, leave a comment! Yes! "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. (jealous? Don't be worried if you are updating several page layouts plus the console app. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. If you want to check the support process' api name, you can extract via data loader. Grief! However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Are you sure you want "email to case"? Challenge 4 Case Routing. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. If easier, feel free to email me some screenshots- rebecca@capstorm.com. "Wrong Queue" is not a queue. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. A mistake I have made many times as well! Do share more like this. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Initial Response milestone- You only need 1 criteria. I think it must have taken some time to register that I updated the values or something?!?!? What am I missing? I have the same problem, I have the same problem, could you solve it? Ensure the Macro sends an email to the customer. Think of this like a Sales Process. where you have opportunity stages associated with the process. I'm chasing my own tail. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Good! Wait 24 hours then re-create the process. Hi,Oh I got it! Case organizers think about the language. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. I fixed it, it was a really stupid mistake. I tried 10 different possibilities. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Hyatt Place New Taipei City Xinzhuang. I hope that you feel inspired. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I've no clue what more I need to do to complete this challenge. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Review the steps to create the 'Cloud Technical Team Support Process'.". Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . I didn't change anything and retried the "Check Challenge" just now and it worked. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. I have enabled the knowledge user check box in the user profile. THANK YOU! An action can be added to the page layout. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Thanks!!! Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Do your routing configurations tie to the correct queues? There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Why the change of heart? Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. That is why I referred to the question that was asked to you before on May 31st. Telecom Billing System2. Something that helped was saving the report frequently. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. And it's a little trickybut you can find out if you google it:). This way, I can take a deeper look. (Hint- search in setup for "support process". Back to the superbadge. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". You, my amazing reader, get more than tips for a Salesforce Superbadge. If you are still stuck after that, leave a comment with some more details and I'll take a look. You, my amazing reader, get more than tips for a Salesforce Superbadge. nay help is much appreciated. I have tried a thousand times with all variationsand the same error keeps coming up. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Search for an answer or ask a question of the zone or Customer Support. I am having trouble with step 4. It is hard to give many hints about this step without giving away too . Has any code been used with your org? Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Various trademarks held by their respective owners. @MM - thanks for your time. Any help would be greatly appreciated. Use Lightning Knowledge to create a knowledge base for better customer service. Remember you can only have one assignment rule per object and the instructions specify two routes. Use the search o. Hello! Skip Main Navigation. A support process is similar - different stages apply to each process. I am getting mad over this error now. The free lemonade offer worked! I have to double check the directions, but I believe that you just have to add a few values. 2 comments Closed . One of my favorite new things this week was taking a shower with my whole block collection. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Service Cloud Specialist Superbadge - Qiita I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. No. The simple things Hey, i'm on challenge 3 and almost done. Ensure Agents have access to Knowledge when viewing a Case." this blog is beneficial and great information to share with us. E.g. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. It's a picklist. Did you check the values? That proved to be incorrect. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I have used knowledge 1000 times and have never had anything like this. Service Cloud Specialist Superbadge - YouTube Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Does anybody have a moment to help? I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. The demand for UI/UX design implementation is continuing to grow. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. I have sent screen shot of my report to rebecca@capstorm.com . This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". But trailhead gives an error message back. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Tweak service Console. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Nice and informative blog! We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. Health Cloud Superbadge What item is on your lightning Case page layout to show Entitlements? Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Thanks a lot. Thanks. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Thanks. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. We recommend using a new Developer Edition (DE) to check this challenge. Hope this solves it for you too. The macro works without the email button being visible. Stuck on Superbadge Apex Specialist Step 1? Thanks a lot because I asked SF support and got this answer which did not help me much. Will you be able to guide me? Can you help how to revert it back and to see Closed status field. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Two things try a different merge field for the name. Challenge 1 Configure Outbound Application and Integration Security. Yes you do. I am the Trailhead Baby! Select edit page4. You may want to jot down notes as you read the requirements. Did you start with a clone of the correct profile? Gosh how frustrating! There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice.

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